Sunday, June 01, 2008
Police move in after angry crowds demand refund for cancelled Sentosa show
These patrons waiting to watch Sentosa's Songs of the Sea show got really frustrated and angry at the counter staff, as no cash refund was given, and the STOMPer who was there feels this is a disgrace. Even the police had to be called in, he recounted.
In an email to STOMP on May 31, the STOMPer said:"It started with a trip to Sentosa, where my girlfriend's foreigner friend decided to catch the "Songs of the Sea" show, since it's all so famous, featured all over the world in our Uniquely Singapore campaign. "We reached VivoCity in the early afternoon, paid for 3 entrance tickets($3 each), to enter Sentosa. After we arrived at the Beach Station, we headed straight to the ticketing counter to buy tickets to the earliest show at 7.40pm ($6 each).
"We then walked around the beach waiting for the show to start. "At about 7.30pm, we headed to the entrance, waiting for the show to start. We waited till 7.55pm, and then we were told that the show was canceled due to "some technical difficulties"." Angry at the wait, the STOMPer said they rushed to the ticketing counter to get a refund.
"All this while I was fuming mad. We came all the way to catch this show, and it's canceled at such a timing?"However, the STOMPer was in for a shock, as no cash refund was provided, he said."What we'll be getting is a lousy piece of voucher that gives us $6 worth of credits that we could use at the gift shop only at the monorail station, or, come back and catch the show another day (within the 3 months validity period). "It was not known when the show will resume, since this "technical difficulty" caused the 8.40pm show to be canceled as well."He added:"Loads of foreign visitors were equally fuming as well, since they are tourists, and would not be back visiting Sentosa anytime soon. "Likewise, we paid a total of $27 to catch this show, and frankly both me and my girlfriend just isn't interested to catch this show anytime within 3 months either. "He estimates the number of visitors to the show to be about 1,000 and described the tense situation:"Some foreigners began to bang tables; staff (including a manager at the counter) just nonchalantly said "Sentosa will never give cash refunds. If you're interested in swapping tickets for vouchers, step forward." "When these visitors demanded for cash refunds, rangers were called in to shove them aside. Police were later called to control the crowd. "On the impression this incident would create, he added:"As a Singaporean myself, I can't help to feel disgusted, and even ashamed that such acts are done right on Singaporean grounds. What happened to GEMS? "We've went through many, many campaigns to bring good service in Singapore, and we could not even fulfill a simple task of refunding cash when goods are not delivered.
"To make things worse, we have tourists involved in this saga. What kind of image are we projecting to these visitors? Are we much akin to thugs who shove people aside should there be an argument?
"I am seriously embarrassed over this incident. My girlfriend's friend has given up on Singaporean service after this incident. "The Police told STOMP a call was received at about7:50pm about a rowdy crowd at Sentosa's Siloso Beach formed due to the cancellation of a show caused by a technical glitch.
The Police assisted in crowd control.
Sentosa says it is offering cash refunds in its statement to STOMP. Read its full reply here.
Another STOMPer also had a similar experience.Read his account here.A police officer seen trying to reason with the agitated crowd
An Indonesian man demanding for a cash refund, says the STOMPer
This man was shoved aside, says the contributor
These patrons waiting to watch Sentosa's Songs of the Sea show got really frustrated and angry at the counter staff, as no cash refund was given, and the STOMPer who was there feels this is a disgrace. Even the police had to be called in, he recounted.
In an email to STOMP on May 31, the STOMPer said:"It started with a trip to Sentosa, where my girlfriend's foreigner friend decided to catch the "Songs of the Sea" show, since it's all so famous, featured all over the world in our Uniquely Singapore campaign. "We reached VivoCity in the early afternoon, paid for 3 entrance tickets($3 each), to enter Sentosa. After we arrived at the Beach Station, we headed straight to the ticketing counter to buy tickets to the earliest show at 7.40pm ($6 each).
"We then walked around the beach waiting for the show to start. "At about 7.30pm, we headed to the entrance, waiting for the show to start. We waited till 7.55pm, and then we were told that the show was canceled due to "some technical difficulties"." Angry at the wait, the STOMPer said they rushed to the ticketing counter to get a refund.
"All this while I was fuming mad. We came all the way to catch this show, and it's canceled at such a timing?"However, the STOMPer was in for a shock, as no cash refund was provided, he said."What we'll be getting is a lousy piece of voucher that gives us $6 worth of credits that we could use at the gift shop only at the monorail station, or, come back and catch the show another day (within the 3 months validity period). "It was not known when the show will resume, since this "technical difficulty" caused the 8.40pm show to be canceled as well."He added:"Loads of foreign visitors were equally fuming as well, since they are tourists, and would not be back visiting Sentosa anytime soon. "Likewise, we paid a total of $27 to catch this show, and frankly both me and my girlfriend just isn't interested to catch this show anytime within 3 months either. "He estimates the number of visitors to the show to be about 1,000 and described the tense situation:"Some foreigners began to bang tables; staff (including a manager at the counter) just nonchalantly said "Sentosa will never give cash refunds. If you're interested in swapping tickets for vouchers, step forward." "When these visitors demanded for cash refunds, rangers were called in to shove them aside. Police were later called to control the crowd. "On the impression this incident would create, he added:"As a Singaporean myself, I can't help to feel disgusted, and even ashamed that such acts are done right on Singaporean grounds. What happened to GEMS? "We've went through many, many campaigns to bring good service in Singapore, and we could not even fulfill a simple task of refunding cash when goods are not delivered.
"To make things worse, we have tourists involved in this saga. What kind of image are we projecting to these visitors? Are we much akin to thugs who shove people aside should there be an argument?
"I am seriously embarrassed over this incident. My girlfriend's friend has given up on Singaporean service after this incident. "The Police told STOMP a call was received at about7:50pm about a rowdy crowd at Sentosa's Siloso Beach formed due to the cancellation of a show caused by a technical glitch.
The Police assisted in crowd control.
Sentosa says it is offering cash refunds in its statement to STOMP. Read its full reply here.
Another STOMPer also had a similar experience.Read his account here.A police officer seen trying to reason with the agitated crowd
An Indonesian man demanding for a cash refund, says the STOMPer
This man was shoved aside, says the contributor
To some ppl out there u may want to noe more!!!!
The show is cancel on 30 of may CAUSE CHAOS at Oscar gift show!!!
Worse part is they actually lost 2 BIG oscar Worth $99!!!! so wat does this shown!!!
I just dun get it!!! WE retail are not in fault of not refunding the money YET the guest there are like throwing all their ANGER on all of us!!!! We are not the 1 Giving out the entry ticket Yet we are holding the responsibility!!!!
Today 31 may the SHOW WAS CANCELLED!!!!!!!!!
MERLION IOS OSCAR this three Shops Was Been targeted by all the tour group tourist!!!!
Y tour group tourist ?? Cause they actually bought the ticket a few weeks or months back...
I thing really piss me off is those ppl actually expect us to return the change!!!
I thing really piss me off is those ppl actually expect us to return the change!!!
If u purchase something below the voucher price would u expect to get back the changes???
Somemore nw we actually change the vocher to become a $8 voucher meaning to say additional $2 was given!!! Anyway it was a chaos day!!!
tour guide there !@^&(&&^*&^
then
guest also!#$#^^^&^%
Hai!!! dunnow wat to say lol!!!
My last day in sentosa was so UNPEACEFUL 1!!!
spoke at : 1:16 AM
